nSonic, German
@nSonic@troet.cafe avatar

Again and again @ivory - in I see this Problem a lot. A posting with a short video clip. In Ivory I see just a gray area. If I tap it, I get a black (empty) player. Nothing plays.

I tap the share icon and select „open in Mona“ - I see the posting with a preview of that video. If I tap it, it instantly plays.

Don’t tell me it’s the server/instance or something. This works in and and I could check the older toot! If I need to. Only with ivory i see this problem.

After I selected „open in Mona“ from the Ivory share menu: Preview is there and tapping it is playing the clip just fine.

ivory,
@ivory@tapbots.social avatar

@nSonic When you experience this, go to your own website instance (make sure you are on the troet.cafe website), find the same post, and see if it plays on your instance.

nSonic,
@nSonic@troet.cafe avatar

@ivory no - just a black player.
Link:
https://social.hetzel.net/@timo/112197903054293798

We had this before - it seems that other clients are loading the file from the original server (just a guess, I don’t know it)

I’m just a user and I can say: and are playing this, doesn’t. 🤷‍♂️

kameit00,
@kameit00@hachyderm.io avatar

@nSonic @ivory
… if I click on the link - in Ivory

video/mp4

nSonic,
@nSonic@troet.cafe avatar

@kameit00 @ivory oh and BTW: clicked the link a few seconds ago: no video (ivory, iOS)
🤷‍♂️

If ivory likes to see logs or something (if the all is recording such thinks) they can contact me.

ivory,
@ivory@tapbots.social avatar

@nSonic @kameit00 We know what the “problem” is. But really it's working as expected as we are using the API just like the website. I'd talk to your server admin to see why it's not working the way it should be first. Ivory isn't the problem as we are using the public API as we should be doing.

nSonic,
@nSonic@troet.cafe avatar

@ivory @kameit00 sure thing. We were there before. I’ll try this one with my product management next time to. „No it’s all as expected. That’s the API. Nothing i could do. What? WhatsApp and others are doing it better? 🤷‍♂️ not my business“ 🤪 (i think I might have a new job soon 🫣)

Anyway. Your product. Your decisions 😉

ivory,
@ivory@tapbots.social avatar

@nSonic Not saying there's nothing we can do. But we have more important things to do right now than hack around the system to solve a small problem that very few users happen to encounter. When we have more time, we can address little things like this. But we already have work on our plate to last the next few years and it just keeps growing. 🙂

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