There's a lady I deal with at work, very in-charge type. When a mistake happens, or something goes wrong, she doesn't get angry, she doesn't berate anyone, she doesn't lash out. (OK, unless you're REALLY beyond the pale. Like, being aggressively wrong or just an a-hole.) Instead, she calmly, with a smile, asks, "How can we fix this? How can we be sure this doesn't happen again?" And then leads the search for solutions.
That's an energy I want to cultivate more in myself.
