@mathowie While perhaps a crappy customer experience, that's not technically enshittification. Enshittification is what happens in where the enabler of a marketplace creates something useful, sacrifices the 'consumer' side in favor of the business side, and then, when they have garnered sufficient power/monopoly, makes things crappy for everyone, because what choice do you have. https://en.wikipedia.org/wiki/Enshittification
Not every rapacious digital practice is necessarily enshittification.
I'm being pedantic, but I think it's important that @pluralistic's concept is about a specific pattern that has been repeated in a bunch of places.
Also, for what it's worth, Descript's move doesn't bug me. That AI capability is a compelling addition, but not necessary for the core use. We use Descript for our podcast, and I'm happy I have a tier that doesn't include AI, as we don't need it.
pluralistic