@joelanman I feel like if they're running into that issue, then maybe they've misidentified what the user needs are? And/or there are several sets of contradictory user needs that they haven't fully accounted for. The problem is not the concept of user needs in general.
@benjamineskola yeh its tricky because without more context you don't know if like you say the needs haven't been identified properly, or that its a situation the guidance is designed to prevent, that the service really isn't meeting user needs
@iamdavidobrien@joelanman I came here to ask the same question, whilst steadying myself with one hand and doing the breathing exercises until the urge to kill again subsides.
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