has anyone, in the history of websites and apps, ever found a chatbot useful? when they were powered by humans? what more with random gibberish with AI agents? i don't understand why that is groundbreaking
@skinnylatte I was absolutely shocked yesterday after a website chat with LegalZoom support that actually solved my problem in a quick and efficient manner (pretty sure it was a legit human on the other end, not a bot). I half expected it to be a cruel customer service joke, but this morning I got email confirmation of the problem being solved, and when I checked the documentation, 💫
@skinnylatte we did our weekly show-and-tell meeting today and one person's thing to talk about was showing how Copilot mangled some tests they were working on and how they could BY HAND fix the tests
@skinnylatte I will say this: my startup was purchased by a public company last year, and there is a chatbot we can use for internal systems. ("please get me access to system X," "how do I get info Y," "how do I change my Salesforce access," etc.).
Because there are MYRIAD internal systems, and different systems require different processes (some need a Service Now ticket, some require Jira... it's dizzying. The Bot is REALLY good for this stuff.
@danciruli nice. I think if it’s ’automate a bunch of complex steps’ rather than ‘reduce human touchpoints’ that’s useful. That’s also how I’ve been using ai tools
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