My first attempt to cancel my SiriusXM subscription saw the agent tell me that it was “impossible” because I had “just renewed.” It was true that I had recently renewed, but only because I had forgotten to cancel it in time. Since that was my mistake I was willing to just let it go and just use the service another year. But in order to stop that from happening again, I wanted to cancel early, which they didn’t let me do.
My second attempt three months later saw the agent protest again, saying that I should call back when it was closer to renewal. This time I put my foot down and got them to cancel my renewal.
Or so I thought.
I finally had to call them again eight months later after I started getting emails hyping up my impending renewal. It seems that instead of outright canceling, they had instead put a note on my file to cancel at a later date - a note I’m presuming they were going to ignore.
Maybe their system really did make it impossible for front-line agents to cancel to far out from the renewal date. That would explain the agents’ behaviour, and if true it makes SiriusXM look even worse
Definitely the worst experience I’ve ever had trying to cancel a subscription.