“Every time a customer buys a printer, it’s an investment for us. We are investing in that customer, and if that customer doesn’t print enough or doesn’t use our supplies, it’s a bad investment.”
They literally can’t help themselves. They’ve gone from treating their employees like an investment vehicle, where if it doesn’t perform well enough, they stop investing in it, and they’re fully onto doing that to their customers as well. (They aren’t exactly actually investing in their employees either. They consider an employees low pay an “investment,” in the employee. Nevermind the employee can’t afford an apartment on their own on their pay.)
You know how little your boss thinks of you and how disposable they think you are?
Yeah, well, they think that about the customers now, too.
“You can easily be replaced with another customer who prints more,” is what they are saying to themselves.
The company I work for has a contract with HP to provide and service the printers. My department uses a printer everyday. In addition to internal use we print receipts and documents for clients who sometimes only have a few minutes to wait. We have been told that our printers are going to be removed because we don’t print enough. Our page count isn’t high enough to justify the cost from HP, despite the fact that we literally can’t do our jobs without them. The result of this is that we’ll have to walk the floor until we find an available cloud printer, no matter how far away or inconvenient it is. For corporations it’s all about the numbers. Metrics, budget, etc. How it affects their employees doesn’t matter to them.
They used to not be, in the early years of ink jet there were some fantastic ones.
One of them accompanied me through school where I would print full color on 1 meter long heavy grain paper like it was nothing. It worked so good and never clogged even on not official ink
Not crazy at all. Not sure why there’s a surprise. Advertising is everywhere. Design goes into making buying goods user friendly. The whole point of brands is to build loyalty to it. All of that has cost to acquire customers. So obviously customers are an investment because acquiring them has cost and labor involved.
It’s like selling an iPhone knowing you will eventually make money on app store sales percentage margins.
I only had the chance to two of their inkjet printers and one of their office laser printers, plus an elitebook laptop. In short, all of them suck.
Much better (to me, the best) alternatives, that I can safely say are good investments: Canon for inkjet printers, ThinkPad T and P series for laptops. Those are quality products. Unfortunately I don’t have any experience with other office laser printers, so I cannot recommend one.
Edit: specified which series of ThankPads are still good.
I kinda agree about the photos, but when printing documents, it’s almost always something I need immediately. Going to the library is quite inconvenient.
I bought a used brother laser printer for 15€ and got two 1000 page toner Cartridges for it for 20€. That’s quite a lot of printing for 35€ total and that will be enough for years with my needs. Definitely worth the convenience imo.
I agree. I have a brother laser printer. However, I’m currently traveling and have it packed away in a trailer. I’ve found the library more convenient than unpacking it. For now. Haha
At least the T580 I worked on was the best quality laptop I’ve laid my hands on. My current M1 MacBook Pro is close, to some extent. It’s a great machine too, and obviously better in performance as it’s newer, but in laptop keyboards, ThinkPad’s is still no.1, not to talk about the track point that, to this day, no other manufacturer could properly reproduce. I worked with a Dell Latitude (a couple of years ago they were great), but the track point is shit on it.
Regarding maintenance, Lenovo provides detailed disassembly and repair guides, plus you can get replacement parts anytime.
Of course there are shit decisions on the ThinkPad line as well, but I still only can recommend them.
nope. had a T580 which reproducably crashed when you picked it up by the right side. Likely from mainboard flex. And checking online, it’s not a unique case.
And two months after the waranty, the ssd control chip or something broke which basically shredded any data on the ssd. Repair would have been almost as expensive as getting a new one.
Now I’ve switched to framework for work and personal use and don’t regret it
Brother makes their money on printers and printer support (like really big offices that print thousands of documents a day, those printers have special techs). They don’t make as much on ink sales so they don’t really care about third party ink cartridges.
It’s funny how much worse Lemmy is at downvoting simple questions than Reddit. People on here treat every question as if it was asked with bad intentions.
I’m not sure, but I think part of the problem is that the votes are “real”. Since every instance has to have the same number of up/down votes they can’t get away with fudging the numbers. I have no hard evidence that reddit does, but I suspect they do to increase engagement.
For home usage, a later printer toner cartridge will last you years and won’t go bad. Ink jet printer cartridges are way more expensive and dry out which is why they constantly need replacing. Brother is a much better brand than HP.
Not OP but I only use a brother MFC black&white laser printer for printing documents at home. It addresses the HP issue in 2 ways. 1 - The genuine brother toner costs much less per page to the point that it’s not terrible to have to buy it if necessary. And 2 - brother does not put DRM on their printer and there are tons of 3rd party toners available at about 1/3rd the price. Generally brother printers cost more up front, but basically last a lifetime, and the toner is pretty cheap. I’ve had the same printer for around 12 years now, and it still prints fine. I don’t print a lot at home so I’ve only had to buy 4 3rd-party replacement toners, which have cost around $80 altogether. I think the printer was $200 when I originally bought it.
Also I want to add that if you need color inkjet printing, the Canon Megatank and Epson Ecotank printers are an awesome option for most home printing. I use a Canon g6020 at home for photo printing and I love the photos that come out of it.
Brother printers aren’t even that much more expensive than HP. I think you break even by the time you have to buy like 2 HP ink cartridges. Even the toner cartridges that the brother printers come with last what feels like forever and they’re not even filled up all the way.
Yeah it’s definitely cost effective over time, and the printers generally seem to be higher quality. I’ve heard about inkjet printers breaking a lot during moves, but I’ve moved with my brother printer like 5-6 times and it’s been fine through everything.
Epson seems like a great choice, until you learn about the ecotank sponge issue.
You can buy a new waste ink sponge for next to nothing, but the firmware counter needs to be reset. That requires either a sketchy piece of software from some Russian hacker, or shipping the printer to epson and then paying epson for 5min of work and return shipping. The latter is rumored to be about the same price as a new ecotank.
But you’re happy with your megatank? I might look into that… I stopped looking at inkjets after hearing about the ecotank.
Dang, I can’t find it anymore. I swear I watched a video about an ecotank counter reset once, since I was also interested in buying it one time. I’ll have to dig into my YouTube history.
That can be quite the adventure, which I won’t ask you to undertake. Because google returned a result from the site with the subs, where someone has gotten a copy of the original epson maintenance software ;)
I don’t know, it’s in an encrypted zip-file, so it doesn’t bode well. I’ll have to put it on a VM on an old host, and see what happens when I upload it to virustotal. But it should be the original piece of software at least.
Yeah the Canon has been pretty good. I’ve had it for around a year now. I sort of print in batches, like I’ll have a week where I print a few photos then nothing for a month or so. When I had a long break once (2-3 months), the printer started printing streaks so I had to run some sort of fixing cleanup cycle which fixed the issue although it wasted some ink. I haven’t had to buy any replacement ink yet because again I don’t print a lot, but I’m sure if I was using a traditional inkjet I would’ve had to buy replacement ink cartridges a few times already.
You can buy 3rd party toner for Brother and they don’t lock you out of your own printer for doing it.
On brother printers, if the printer says toner is out and you can’t print, you can press a key combo on the printer to reset the toner page counter and then continue printing until there is literally no toner left at all.
“We have seen that you can embed viruses into cartridges, through the cartridge go to the printer, from the printer go to the network, so it can create many more problems for customers.”
If the cartidges didn’t have drm chips you wouldn’t have anything to load with malware to begin with.
Later in the interview, he added: “Every time a customer buys a printer, it’s an investment for us. We are investing in that customer, and if that customer doesn’t print enough or doesn’t use our supplies, it’s a bad investment.”
This makes me want to buy 10 million printers and then just sent them on fire…
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