According to Air Canada, Moffatt never should have trusted the chatbot and the airline should not be liable for the chatbot’s misleading information because Air Canada essentially argued that “the chatbot is a separate legal entity that is responsible for its own actions,” a court order said.
That’s some business class horse shit right there, glad they got taken to task over this
Good on the guy for taking screenshots. I’m sure if he hadn’t and claimed the AI Chatbot told him something, the company would have mysteriously lost the logs.
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