It's sad when you buy a piece of #hardware (also) because of its #repairability, only to find out later that the manufacturer is super hard to reach and apparently doesn't offer #spare parts. 🫤️ Happened to me with the NS900 Live #headphones from Nocs, where in my case the #earpads disintegrated and the cable on the #proprietary connector broke. 🤔️ But who knows, maybe this will have a happy ending after all as I have contacted them again to ask for spare parts. #positivethinking
"By June 2025, consumers and repairers will finally have access to #spare#parts, for at least 7 years after removing a product from the market, and #software#updates will have to be made available for 5 years. Furthermore, a new #repair#index will be implemented, allowing consumers to know beforehand the repairability (or unrepairability) of the devices they're considering buying."
“Empathy is thin gruel compared with the marrow of experience.” Unsurprisingly excellent piece by @JRMoehringer on ghostwriting #Spare, Prince Harry’s memoir.