@norootcause@hachyderm.io
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norootcause

@norootcause@hachyderm.io

Student of complex systems failures, resilience engineering, cognitive systems engineering. Will talk your ear off about learning from incidents in software.

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norootcause, to random
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Zuck missed a golden opportunity to name the app "Metatextual".

norootcause, to random
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Incident investigation as ethnography

norootcause, to random
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"In pretty much every area, a hallmark of expert performance is the ability to see patterns in a collection of things that would seem random or confusing to people with less well developed mental representations." – K. Anders Ericsson

norootcause, to random
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I didn't realize that the GitHub outage last week was triggered by a failover exercise!

https://www.githubstatus.com/incidents/gqx5l06jjxhp

norootcause,
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The lesson is clear: never do any sort of testing. Only bad things can happen when you test.

norootcause, to random
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Fill in the blank:

The problem with trying to hire a _____ is that you need to find a person who is smart enough to do the job but dumb enough to take it.

norootcause,
@norootcause@hachyderm.io avatar

@devxvda [!king]. It's good to be the king!

norootcause,
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@devxvda Isn’t it ironic that the only group of humans that we did breeding experiments with were royals?

norootcause, to random
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Were open office plans always explicitly about cost savings or did the people that embraced it actually believe it would lead to better outcomes than people having their own offices?

norootcause,
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@siderea @DEWLine What a fun story!

norootcause, to random
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If you don’t understand how the system works, your interventions are unlikely to lead to your desired results.

norootcause,
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Corollary: If your intervention did not lead to your desired results, you don’t understand how the system works.

norootcause,
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@renice Yes! Diagnostic interventions!

norootcause, to random
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New blog post: https://surfingcomplexity.blog/2023/06/26/active-knowledge/

norootcause,
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@hazelweakly Thanks!

norootcause, to random
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Here's a fun question to ask when interviewing at a larger company: "How did the last re-org go?"

norootcause,
@norootcause@hachyderm.io avatar

Also: “How’s the migration going?”

norootcause, to random
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Change was correct according to specifications, system failed anyways

norootcause, to random
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If you claim the system failed because of human error, then you’re saying that your system requires error-free humans to function without failure.

If that’s the case, your problem isn’t the people, it’s that you have a fragile system.

norootcause, to random
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Gotta meet me at least halfway in your UI, academia.edu.

norootcause, to random
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It’s hard to reason effectively about trade offs if you aren’t aware of the constraints.

norootcause, to random
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New blog post, inspired by a recent @nat issue:

https://surfingcomplexity.blog/2023/06/17/resilience-requires-helping-each-other-out/

norootcause, to random
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How has Google Scholar managed to survive for so long?

norootcause, to random
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YAGTAHTWBYL: You Aren't Going To Anticipate How This Will Bite You Later

norootcause, to random
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New blog post: https://surfingcomplexity.blog/2023/06/15/if-you-cant-tell-a-story-about-it-it-isnt-real/

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