People answering support emails. Do you like it, if a customer replies to the last email with a "thank you" or are you annoyed, the damn ticket got open again? 😅
@Schrank yes, that's actually helpfully. So I know the issue has been solved and topic is closed. When I get no reply I get no feedback is my answer had actually solved the issue or was helpful at all.
Seven of the state was clear before, I personally would never be annoyed by a "thank you" mail.
@Schrank I referred to support tickets in general. If you can't close it as the creator of the ticket, then there isn't much you can do by yourself. Some ticket systems write reminder if the problem was solved.
@Schrank ill only send a thanks if i see the status is still open - which is most of the time these days. seems like most processes have grown to deal.
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