@tomw
I work for a trust that employs 18000+ people. I probably serve about a third of them. We get people coming into the office every day. The amount of times someone walks in and smiles at us, gets no response, so adds "I'm here to pick up my stuff"
Like we're meant to know who the hell you are?! When we ask for a ticket number, they seem rather lost. "why would you need a ticket number?"
"Because I've got 16 computers, 5 headsets, 2 mice and bloody partridge in a pear tree!" I want to say
There’s also the cognitive script that fast food workers develop over time where it’s kind of expected you the customer will say things in a certain order and the final question from the worker is “for here, to go?” and you tell them which, then they ring you up.
But if you march up to the counter and very crisply and clearly declare, “Hi, this order is TO GO,” and then give your order, when you’re done the worker will invariably ask, “for here, to go?” 🤷♂️
Yes, the microbes met and decided they needed more surfaces to reach humans so they have altered the minds of retail management everywhere and implanted the idea that it would be better if they moved to touch screens and of course the retail managers thought it was their idea and went with it.
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