"We are experiencing higher than normal call volumes" actually means "We are experiencing normal call volumes and our management is too cheap to hire more minions.”
@MostlyHarmless We could hire people in spring, but in spring we don't need them. We need people in summer, but in summer we won't have time to train them. So sorry, see you next year... #travelinsurance
@MostlyHarmless The phone messages from some, most, of the city and county offices are so long, I never get to leaving a message ..... I fall asleep. And cust. serv. via the phone is CRAP in Amer. Automated phone systems my ass !!
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