remixtures, to ai Portuguese
@remixtures@tldr.nettime.org avatar

: "The head of Indian IT company Tata Consultancy Services has said artificial intelligence will result in “minimal” need for call centres in as soon as a year, with AI’s rapid advances set to upend a vast industry across Asia and beyond.

K Krithivasan, TCS chief executive, told the Financial Times that while “we have not seen any job reduction” so far, wider adoption of generative AI among multinational clients would overhaul the kind of customer help centres that have created mass employment in countries such as India and the Philippines.

“In an ideal phase, if you ask me, there should be very minimal incoming call centres having incoming calls at all,” he said. “We are in a situation where the technology should be able to predict a call coming and then proactively address the customer’s pain point.”"

https://www.ft.com/content/149681f0-ea71-42b0-b85b-86073354fb73

mattotcha, to pokemon
@mattotcha@mastodon.social avatar
ValerieSonh, to ai
@ValerieSonh@masto.ai avatar

U.S. asks the public if they'd like impersonation protection, too
https://www.theregister.com/2024/02/16/ftc_ai_fakes/

6G,
@6G@mastodon.social avatar

@pluralistic
@ValerieSonh
RE⤴️
impersonation protection

Well, good article on this but making AI making shit up is going to be difficult to STOP, imo

https://pluralistic.net/

The future AI will condition folks to get used to having to repeat statements, hearing mispronounced names (of your Credit Union Bank, etc)

When a REAL ⭕️scammer calls, No RED flags go up from your Social Engineering warning skills, you just assume the AI is making some data errors

The recent Feb 18 2024 Podcast, I used the free Android podcast app to listen to it (and can download the mp3). He reads the story of being scammed in New Orleans from a fake Bank Credit Union call center "helper"

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