We’ve previously had a mortgage with Bank Australia and they were probably one of the worst in terms of the high interest rates they charged.
Everything came to a head recently when we tried to borrow some additional funds to purchase a new house. We’d signed a contract subject to 14 days finance and once we called Bank Australia they told us it would be 5 - 6 weeks before they could approve anything and would not even be able to start looking at anything for over a week.
Called our broker who got on to Macquarie and they had a valuer out at the property at 9am the next morning to start the approvals process.
Would never, ever use or recommend Bank Aus to anyone.