Hey #firefox users: I’ve got a recurring issue on my laptop recently where I try to log into my banking website, use the 2FA with my phone, but when I verify access with my phone, it still doesn’t let me into the website.
If I hit I Didn’t Receive A Notification on the website to prompt a second attempt at getting in, it gives me a “technical error” notification and says to try again later.
A good first step is always to create a second new profile beside your existing one (via about:profiles for example) and try if you can login with that new unmodified profile.
@igorlogius Not sure how to make a second profile on a banking site. Whether using name or credit card or debit card, etc., that’s already in the established profile.
… trying a different browser. I downloaded Edge and tried to get into the banking site with it, and after the 2FA permission, it let me in no problem.
Just like Firefox did up to a few weeks ago.
The help desk guy suggested uninstalling and reinstalling Firefox. But that’s a pain, plus it’s running with the most recent update, so is that actually a step that would help?
Any other suggestions for what to try before that?
I’m on a Windows 10 laptop, if that sheds any light on the issue.
@reay In my case, I use extensions that subscribe to user-submitted block lists. Sometimes someone will add a block to a list and then my extension picks it up.
@bnlandor@nyquildotorg If it’s of any help, I’m just now recalling that starting recently (about as recently, I think) I also can’t get into a different banking site from the same laptop and browser.
Is there anything that would alter a browser’s ability to be able to get into multiple instances of the same category of website (like, banking)?
I haven’t tried the second bank with Edge, but I imagine it would probably work with it.
@reay@bnlandor This seems unlikely, but one big difference between Firefox and the other browsers is that Firefox uses CloudFlare to do DNS-over-HTTPS. Maybe CloudFlare is not handing the request properly...
@nyquildotorg@bnlandor All right. Problems resolved.
The updated Firefox lets me access one bank site that was giving me problems, and it just so happened that the other bank site I was having issues with was because I had an outdated URL bookmarked.
Evidently it's a bridge too far for a multi-billion dollar company to have an error message as nuanced as, "You're using an outdated URL portal. Please reconnect through the newer website."
@nyquildotorg@bnlandor So an update: In checking what version of Firefox I was runing, there was an update option for it (strange, as auto updates are on and it has always let me know when a new update was ready and prompting me to restart to install it).
I did that installation, et voila... my banking now works.
Which now leads me to ask: Any idea why one version of Firefox would work for online banking, then I guess a recent update wouldn't work, then another one would again?
@reay Do you know how to use Firefox's developer tools? I'd be curious to see what the Neteork tab looks like when you hit "didn't receive a notification"
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