Logitech fails to honor it's warranties

I bought my Logitech G533 a year and a half ago. Had decent reviews, and I got it new for a reasonable price on eBay. Two days ago, the mic broke, and I discovered it's a known issue (Reddit link) since 5 years ago. But, I thought, clearly this would be covered by its two-year warranty! Doesn't even require a receipt if you just need a replacement! So naturally the rep says:

  1. The warranty applies from date of manufacturer unless you have a receipt to prove date of purchase.
  2. They won't accept a receipt from eBay, as eBay's not a licensed reseller, and they consider the new, in box item "second hand."
  3. They'd love to help me, but there's simply nothing they can do 🙂

Yes, fucking emoji and all. So I'm typing up a complaint to my state consumer protection agency and spreading the word not to trust Logitech more than you can throw them.

Is this standard? Probably. Should it be? Hell no.

At this point, might try to repair it myself; but I'll likely be out another $100 for my second headset in as many years.

circuitfarmer,
@circuitfarmer@lemmy.sdf.org avatar

For a split second I thought this was a joke about the Titan submarine.

caffinz,

Dude, same. It’s getting some pretty bad reviews too!

https://lemmy.ml/pictrs/image/3c157350-404f-4821-bc0c-fb8128363ebb.png

expand,

That's weird. I had a g604 mouse that one of the side buttons fell off and I'd bought it from amazon a little over 2 years ago. Rep asked me for the serial and not receipt and basically replaced it as soon as he saw pictures of it. Maybe you got a rep that's a dick. Try again?

Katana314,

Could be that you mentioned verbally you got it from Amazon, but you were never asked to prove it? Could be that Logitech’s policy is not to serve EBay sellers, but they don’t necessarily always go full steps for proof.

endlessloop,

I've had two experiences with their warranty and both were seamless. Mind you both were bought from authorized resellers, but I don't recall if I had a receipt.

node815,
@node815@lemmy.world avatar

Even with receipt/proof of purchase from a retailer (Best Buy) in my case, they are reluctant to warranty items. I found this out with some speakers I had issues with (power light failure). I did manage to get a replacement, but it wasn't without a lot of back and forth and persistence.

Signtist,

Did you really think they'd honor a warranty from something you bought on ebay? It's a reselling site - pretty much an online garage sale. Unless the seller's own receipt from when they bought it is included with your purchase, then there's no proof that it's been 2 years since its sale.

random72guy,
@random72guy@lemmy.world avatar

I could just make up a receipt from an authorized reseller. What kinda proof is good enough? Do these items degrade in a sealed box? If so, why track the warranty from resale date instead of manufacturing date? If not, photo evidence of a sealed box on sale should be sufficient imo.

The reality is, this sort of resale is common, is hardly more risky than with authorized resellers, and deserves greater consumer protections.

madthumbs,

Integrity is starting to show here. Items on ebay can be stolen, factory seconds, knock offs, etc. Buy from ebay and assume the risk. You're just driving prices up for the rest of us pulling crap like this.

Signtist,

Don't get me wrong - the item shouldn't have broken, but ultimately, a warranty only applies to items bought from the manufacturer or one of their authorized distributors, and you instead bought from some guy who bought up some Logitech stuff to sell on ebay. You can find decent deals on ebay, but it's a risk specifically because you're not going to get any support, since you're not actually a Logitech customer, you're a customer of Joe-shmoe at ebay. Take it up with him, since it's his product you bought.

random72guy,
@random72guy@lemmy.world avatar

By that logic, I should take it up with the delivery guy; both he and the reseller simply passed-through a sealed product.

Signtist,

You didn't buy it from the delivery guy, you bought it from a guy who bought it from logitech. You didn't buy a new product, you bought an unopened product. It's only new when it's sold by the manufacturer or its official distributors.

I've bought unopened things from garage sales, too, but never thought I could bring the sticker with "$5" scribbled on it to the manufacturer for a replacement. Your receipt from ebay is just as official as that would be.

dangblingus,

To Logitech, you might as well have bought your headset hot off the back of a pickup truck. They have no verification that you didn't.

random72guy,
@random72guy@lemmy.world avatar

Ah yes, I must've used ChatGPT to generate the photos of it being sold in a sealed box. And the ebay account listing. And the receipt.

Mindlight,

if you live in the EU you have 2 years of warranty. however, in the second year shifts you, the consumer, has to prove that the problems with the product is due to a fault during manufacturing.

if you are experiencing a problem that is a known problem this part is quite easy.

ungrokable,

If it's really a known issue and Logitech is hiding being a warranty policy then buy a new one, swap it, and return it as defective. Let Logitech reimburse the store for the defect and get your headset replaced.

JickleMithers,

They won't accept a receipt from eBay, as eBay's not a licensed reseller, and they consider the new, in box item "second hand."

TBF, this should be a given. Assume anything you buy on ebay has no warranty, even if new-in-box. They should still fix it, imo, given it's a known problem but I'm not surprised by them not accepting their receipt and trying to save money where they can.

ungrokable's advice is probably your best option.

fodder69,

Won't click reddit link to see but tear it apart if it won't get warrantied, what do you have to lose?

And don't buy "new" shit from ebay. I hate what amazon does but you do have a record of who you bought it from and usually the lowest price on something like this.

andyMFK,

There are other options besides ebay and Amazon. Like OP is finding, getting a warranty claim from an ebay purchase is unlikely, and Amazon are straight up evil. But these aren't your only options

fodder69,

True, but sadly that headset is $60 at Amazon right now versus 80-95 everywhere else based on a quick search.

LetMeEatCake,

Some stores will do price matching with Amazon. Especially the bigger retailers trying to compete with Amazon. I haven't tried to go through the price matching process so maybe it's a pain in the ass, but it's available.

FartsWithAnAccent,
@FartsWithAnAccent@lemmy.world avatar

That's crazy, I've had them fix shit no questions asked before. I guess their customer service isn't what it used to be.

Foam3477,

Tough week for logitech. First the controller and now this

downpunxx,

🏆

Ertebolle,

Maybe they'll honor the warranty for that one if the Coast Guard manages to recover it

Arbiter,

They’ll probably make up some crap about “water damage”

tkchumly,

I feel terrible for laughing. Good gracious.

LillianVS,
@LillianVS@lemmy.world avatar

I am definitely going to hell.

I am fine with this knowledge.

phosphorik,

Damn dude the CEO of logitech was on that mic

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