This is why Pat Kenny and Tubridy and many others in Irish and other media couldn't have a proper rapport with Sinéad, they couldn't meet that gentleness.
(Tubridy's interviews and interactions are frankly cringeworthy and I find it hard to watch them).
Gay Byrne's interviews with her could, albeit a bit paternalistically at times, but he could find that gentleness. I don't have as much time for him as many, but I will give him that.