I was barely sleeping because the world was fucked, my teenager was up all night, the teachers were mad, I was afraid the state was going to get involved, and on the daily, I had to figure out new ways to keep my daughter ALIVE.
Her eventual autism diagnosis was descriptive, but it did NOT keep her from hurting. Our relationship went from a very close, affectionate relationship, to loud fights, refusal to follow any rules, and both of us in so much pain we could barely breathe.
So bringing that in to a really fucked up work environment was... NOT GREAT.
The boss wasn't sleeping either, and had really kind of gone off the deep end as well. I was definitely NOT the only one that noticed - we all did.
More on that soon.
Anyway, so while it's all fuzzy, what DOES happen at this point is that I end up having to solve more direct issues that impact this guy's TB port, because intermediate dev has had enough and is also being pushed to the side.
And Dudebro's behaviour is VERY WOW.
Now, anytime I have customers, I am VERY APPRECIATIVE when they write bug reports.
When it is a customer I have a lot of interaction with, I might make suggestions to make their information more usual or our future interaction better - simple stuff like "can you please attach a log file?" or "Tell me as much as you know about what you were doing when this occurred" or, especially if it is an internal development customer, "Please send me actual text logs instead of screenshots of them - I cannot search screenshots."
You know, nothing unreasonable.
I also try to leave information in tickets letting customers know what kind of priority I can give the issue. Because this gives them the opportunity to escalate if there are bigger impacts to them than I know, and also let's them know WHY I may seem to be ignoring them.
alcinnz