me: uh hey twitch you made me an affiliate about a month ago but for some reason I can't get on any of the community rewards stuff. based on the browser console it looks like the emotes service isn't seeing the affiliate role on my account and it's throwing a graphql error.
twitch support: thanks for getting in touch with us! have you tried turning off your antivirus?
begging support peeps to recognise when the person contacting you is saying things that require immediate escalation to someone with an ounce of technical knowledge
@gsuberland I think it may have a lot to do with how first level support is mostly judged based on how much money they can save by turning you away from their more expensive support staff
@gsuberland This is one of the few use cases for LLMs that I’m actually optimistic about. “Recognize this pattern and respond accordingly”—in this case by routing issues to appropriate support—seems doable, particularly in an area where labeled data should be possible to acquire and mistakes are undesirable but not catastrophic.
(Directly answering support requests on the other hand…🙅🏼)
@gsuberland It took me half a year to get Deutsche Bahn to recognize they sold me bike transport on a train without bike racks. They send me boilerplate excuses, gift vouchers, all while I just asked them to fix processes so other people don’t get similarly frustrated. In the end, they refunded the extra tickets I needed to buy (after half a year), which would have been sensible months ago while claiming that they can’t look further into it as there were no more logs to investigate the cause. 🙄
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