i'm about to dive into UHC hell to get an appt to get high blood pressure meds, since the HBP seems to be back. want to make any bets on how many points higher my BP will be after i get off the phone...
<pictures a thermometer registering a temp so high the top explodes off it>
[long conversation overhead partly on speaker in Spanish]
okay maybe not
[she comes back]
okay it's less bad than that
she says her supervisor says the number on the billing page will reflect the previous month in the event of a subsidy/tax credit change until the next monthly calendar rollover. so that's why it's showing the same number as last month.
so what should happen is that this month should show the right amount as of tomorrow, and the auto-pay should bill the correct amount.
and if it doesn't i get to call back and go at this again. but that's not what should happen.
the most important part is: they agree they have the correct number, they just aren't showing it.
(thank fuck her supervisor speaks spanish too. i mean, her english sounded fine, but something wasn't connecting, and from experience I can tell you that's often 10000% a language difference. once he explained it in spanish she understood it just fine.) (which is a long way of saying "As frustrating as that was, I don't think she's an idiot, I think there was a language thing.")
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