I saw a tweet the other day that was like If you click anything but 5 stars on those surveys companies push out these days, you're a bad person or something like that. I never fill them out at all and just delete them so I must be the spawn of Satan to them.
@KaraLG84 Ignoring surveys you don't want to answer is fine.
The advice you saw was probably more referring to the conventional wisdom that, in far too many environments where customers are asked to rate service, five stars is considered baseline, and if you give someone e.g. three stars, that's you giving them two demerits.
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