More #Renfe rant: This display showing who is next in line to be served at the counter uses most of the area to display ad videos. Instead of for instance using a larger font for the numbers so that they could actually be seen by people standing far away. Oh, and some of the queue numbers use both capital O and digit zero. And there are benches to sit on in the corner, from which the display is not visible.
A large number of the people who have taken a queueing ticket end up not using it at all, so the staff spend a lot of their time just waiting for a customer who has already left to turn up.
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