They asked what kinds of racks I preferred. As I described a staple or Sheffield rack, they said, "Oh! Yeah, those are better!"
They came to the realization themselves that it didn't actually work all that well for them - under certain circumstances they could make it work.
By not disagreeing with them in a confrontational or lecturing way, by just affirming their experience & answering their questions, they realized there's a better rack design. #Cycling#CycleParkingAudit