This is a retropost. Written contemporaneously in 2020, but published four years after the events. It's May 2020 as I write this. I'm typing to capture the moment. Right now, I've no idea what the impact is. This is the exact moment, on Thursday May 7th, I hit the Big Red Button - three of […]
This is a retropost. Written contemporaneously in 2020, but published four years after the events.
It's May 2020 as I write this. I'm typing to capture the moment. Right now, I've no idea what the impact is.
This is the exact moment, on Thursday May 7th, I hit the Big Red Button - three of them! - to open source the UK's COVID-19 Beta test app.
It was thrilling and terrifying. We'd spent the last few weeks getting ready to open source the repos and then, at the last minute, it all went wrong. The plan was to launch on Tuesday - but fate conspired against us.
The problems fell into three main areas:
Threats and personal safety. This was probably the highest profile code release that we'd ever done. There were already people grumbling online that the people writing the code were "traitors". Did we want to expose our people to that sort of personal abuse? What if they were targets of phishing attempts?
Redacting history. Probably the most contentious issue. We all wanted to release everything from the very first commit. Would that reveal anything dangerous? Had someone slipped and accidentally committed an API key they shouldn't?
Communications. The other most contentious issue! The department were in "crisis comms" mode. Everything was delayed. No one had reviewed the blog I'd written, there was no pre-arranged plan in place for this sort of thing. Understandable really - this was a tiny piece of a much larger puzzle. But it was still frustrating to wait for people to be ready for us to publish.
We took the pragmatic approach. We took a snapshot of the code, thoroughly scrubbed it of all identifying information and secrets, and prepared to release it. Then we waited. And waited.
Every time we thought we had the go-ahead, there was another delay! There was a strict comms schedule. We couldn't launch now; it would interrupt that other announcement!
I was asked to help rewrite bits of the announcements. This led to some memorable questions from the comms squad. How can you explain to the average user...
what "Source Code" is?
why the Android code is different from the iPhone code?
who are "Git Hub"?
And, the kicker? All these questions came in while I was on a conference call with a bunch of government ministers! The joys of multiple monitors!
It was interminable. I sent texts which went unanswered. Emails. Phone calls. Just a few minutes more. Any moment now. We need to wait for...
And then!
"Can we launch ASAP?"
Yes! The email I was waiting for. But I am a paranoid and cautious Fraggle. Was that "Launch now!" or "Can we launch now?"?
So I sent a reply. "Just to confirm - do you want me to publish now?" And waited.
And waited.
I got an email from my boss "Launch now!"
And a second later, from comms: "Please hold off - no go. Will call you shortly."
How I longed to press that button. I could say that I only saw the first email... No. Maybe. No.
An eternity. During which time I casually glanced at Twitter and read all the angry messages from people demanding the release of the code.
The call came. "Publish it - but don't tell anyone." Weird flex, but OK.
I called my very-patient wife into my home office. I wanted the moment captured. She opened her camera. A few clicks, and it was done.
— Terence Eden is on Mastodon (@edent) May 7, 2020
I did a little dance. Let all of the tension out of my body. And waited for the hate to roll in.
It didn't. The response was... positive! Yes, there were grumbles, but so many people were fulsome in their praise that it was overwhelming. Congratulatory tweets and emails did the rounds, and I had a nice cold ale.
I took the bank holiday weekend off. Well, I obsessively read all the tweets, answered questions about my blog post, and kept half-an-eye on GitHub. I'm not good at relaxing.
Has it worked? Did we make the NHS more open and transparent? Did open source win the day? Did the beta test work? Were lives saved? Or was it a damp squib?
As I write this, we're still in the eye of the storm. Perhaps, when this post is published, we'll know the answers.
🆕 blog! “Drinking Champagne with the Secretary of State”
This is a retropost. Written contemporaneously in February 2019, but published much later. My life is weird. Again. Looking out over London from the top floor. The Eye is glittering and the Palace of Westminster is glowing. Someone pours me a glass of (very expensive1) champagne, as the Secretary …
This is a retropost. Written contemporaneously in February 2019, but published much later.
My life is weird. Again.
Looking out over London from the top floor. The Eye is glittering and the Palace of Westminster is glowing.
Someone pours me a glass of (very expensive1) champagne, as the Secretary of State laughs at my witty bon mot.
Is this my life now? People of distinction and influence listening to what I have to say? It isn't an oak-panelled room, with deep armchairs, where cigar-smoking men carve up the world. It's a modest and plain office where men (and women!) have gathered for a bit of mutual backslapping. But I am here. I'm in the room and being thanked.
And why not! We've all worked hard on launching NHSX and are rewarded with a little audience. The chit-chat is awkward - despite the geniality, we're all aware that the boss is here.
Naturally, I believe someone is going to tap me on the shoulder and ask me what the hell I think I'm doing in a room full of proper grown-ups. But, no, people keep asking me questions and telling me their well-practiced anecdotes.
It is simultaneously amazing and banal. I've been at this work-party several times in my career, with dozens of companies, with a parade of CEOs. This feels different. A tiny glimmer of "I've made it a difference!"
I eat my fill of crisps - I am driving later - and slip out. I want to savour the moment, but know too well the perils of outstaying my welcome. I float all the way home.
Proximity to power is a powerful glamour. I understand why some are drawn to it, and some are seemingly addicted.
But I'll be different, I'm sure, as I bask in the experience.
The fizz has come from someone's home. No taxpayers' cash was splashed on booze. ↩
These are notes that I wrote during the height of the Covid-19 pandemic. I've published them a few years later. By now, you're probably sick and tired of shoving a swab up your nose and / or down your throat. You've grown blasé about the little medical marvel as it reacts to whatever antibodies are […]
Today is a day of mixed emotions for me. The UK's COVID tracing app is finally closing. The app was, by any reasonable measure, a success. A team of experts at the Pandemic Sciences Institute at the University of Oxford and Department of Statistics at the University of Warwick estimate the NHS COVID-19 app prevented […]
Three Things I Wish I'd Known About NHS Technology
It has been a year since I stopped working for NHSX. A few weeks ago, someone reached out to me inquiring about a job there. They wanted to know what they needed to know before joining. As well as the normal moaning about the quality of vending machine coffee, I told them about three things which caught me off-guard when I joined.
I know exactly what I was doing on 9th April 2020. I was worrying about open-sourcing the NHS Covid Tracing app. I was worrying about tech standards for booking test slots. I was worrying if I'd ever see my family and friends again. I was worrying if the NHS websites would contain enough semantic HTML to be useful. I was worrying if the security of 3r