clicking a note's title will expand it. Clicking a ticket's title will take you to the ticket in the originating system. Unsure how I feel about these working differently but it feels like the right defaults.
Also showing how you can designate some tasks as one's you're just "observing" At work they create tickets for discussion and You'll get assigned to it (so it shows up) but you're not on the hook for work, and you want to keep an eye on it.