@lizzard@adhd ...It may even be (as has sadly been the case with us) that you end up creating a record of things which were requested but not delivered. It feels a bit rubbish to build such an archive of disappointing paperwork, but gradually it can add weight to your case, particularly with other organisations.
"We've been asking for X for years, look! It hasn't been delivered because you didn't think it was necessary, but here we are again in yet another meeting... Can we try it, now?"