XauriEL, Within the next 5 years, it's going to become impossible to access any kind of service or technical or sales help except through an AI chatbot. They may preserve a vestigial option to talk to a human, but it will be hidden behind layers of rigmarole and the call centres will be so understaffed you'll have to wait a billion years. Think phone trees but somehow even more illegible and unnavigable. If they can get away with it, they won't even tell you you're not talking to a real person