rakslice, LB: My last dealing with an American carmaker was a very strange runaround where their maintenance folks refused to do some work without an insurance evaluation, so I got one, then refused to do the work because they didn't like the insurance quote, then after I had had the work done elsewhere they immediately proposed redoing part of it, without any apparent awareness I had originally brought it to them to do in the first place, weeks before by that point.
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