I only observe it. People you rely on for important things lose critical documents. A task that you’d expect to be done right the first time needs to be redone and then redone again. The wrong kind of emulsion is specified, or the financial support is deposited in someone else’s account, or the wrong form is filed, or the referral is lost in the mail. (These are all real examples from the past year of my life.) And when you layer brittle, overspecified and inflexible digital processes over this
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