jon,
@jon@gruene.social avatar

Really, this stopping selling loads of international tickets thing is all the SNCF problems in one

It’s international, and they think national

They’re incompetent as to how to handle legacy IT systems that are outdated

They’re inflexible in that they can’t make contingency plans

And finally they’re malevolent, because staff are then told to blame everyone else, instead of SNCF - and the mess was 💯 SNCF’s fault

gravitystorm,
@gravitystorm@gravitystorm.co.uk avatar

@jon Do SNCF get commission on the foreign part of the tickets they sell? That would add a line item to a senior managers finance spreadsheet at least, and they could see how much commission they were losing out on. But if they don't earn any commission, then it's not surprising if, at a senior level, they don't really care.

jon,
@jon@gruene.social avatar

@gravitystorm of course! Around 10% it's rumoured. But whether they can then really assess the impact I have no idea - their whole IT infra is such a steaming stinking mess!

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