lullabot, Understanding What #Drupal Editors and Authors Need
By Megh Plunkett and @ckrinaTo validate changes to Drupal’s administration menus and user interface, we employed various types of #usability testing, we ran card sorting exercises, a survey, and several rounds of user testing. #UX
https://www.lullabot.com/articles/understanding-what-editors-and-authors-drupal-need