matt,
@matt@oslo.town avatar

The security camera company #Arlo has emailed everyone to say that they are introducing a "Fair usage policy" to their plans because they noticed that a number of accounts are using a lot of #cloudStorage.

So, what is considered "fair usage" of a cloud subscription you pay £11/month for?

It's going from an unlimited number of 30 second clips over 30 days, to a limit of 60 clips at 30 second each over 30 days.

Or, you pay an additional £13 per camera per month, on top of the £11.

🧵

matt,
@matt@oslo.town avatar

Now, I get that is not free and it's certainly not cheap.

However, this is just a problem that they are shoving on to their customers.

The cameras have a local storage option - but you can't tell them to only save to local storage. You have to use the cloud.

There are also no options for how long clips should be kept for. Everything is 30 days unless you decide to manually delete it, one-by-one.

So, of course people are racking up lots of clips online.

matt,
@matt@oslo.town avatar

I'm pretty sure this problem is easily solvable if they just made a better app, with better options of which cameras should use local storage, when clips should upload, a setting where you can decide yourself when they get deleted, and so-on-and-so-forth.

It just feels like the worst solution is to say "you get 60 clips in a month or pay us more".

:tiktok_awkward:

roofuskit,
@roofuskit@mstdn.social avatar

@matt sounds like a great solution for them. They provide the same exact services but instead charge 100-1000+% more for it.

airwhale,
@airwhale@mastodon.social avatar

@matt

Another reason for not choosing to use local storage is that the camera then suddenly looses the capability to use "activity zones" - the area where movement can occur without triggering a recording.

This is of course an arbitrary, non-technical limitation, not at all connected to where the subsequent recording will be stored. It's part of the "service" you pay for.

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