Ah yes, I take issue with people giving helpless workers a hard time for the offenses of their employer. I must be in on it. 🙄 Get over yourself. You’re not accomplishing anything with that nonsense other than adding onto the strife of the worker unfortunate enough to ring you up.
Here’s a hot tip - even if every imaginary step you think should take place happened, the execs wouldn’t give a shit what your complaint is. You’re still forking over your money, and that’s the only “customer feedback” they care about. They don’t care about your thoughts on their “grift”. They don’t care about the worker you’re harassing. They just care about the money. Don’t give it to them if you actually want to send a message. Otherwise, just leave the poor employees alone.