@gsuberland I couldn't imagine getting that kind of response from any vendor I work with.
Maybe from a dealer, but not the company itself.
Of course, if I was calling a scope vendor I worked with routinely at this point, I'd know exactly who I was asking the question to (e.g. Honam or Felix at LeCroy applications engineering). If you don't have as much of a relationship and familiarity with the company it can be harder to get to the person who actually can answer your question.