always a good sign when you call an oscilloscope manufacturer to sanity-check a product choice, then explain your problem space and when you mention LPDDR3 they say "what's that?"
@gsuberland I couldn't imagine getting that kind of response from any vendor I work with.
Maybe from a dealer, but not the company itself.
Of course, if I was calling a scope vendor I worked with routinely at this point, I'd know exactly who I was asking the question to (e.g. Honam or Felix at LeCroy applications engineering). If you don't have as much of a relationship and familiarity with the company it can be harder to get to the person who actually can answer your question.
@azonenberg@gsuberland outside of direct access I can see first line support being trained, or removed, in a process which makes them ask their seniors a lot of questions.
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