@mmasnick and others developed TrustAndSafetyTycoon to explore content moderation. I had a blast (and got thrown out after a few years the first time I played it).
@mmasnick, Randy Lubin, and Leigh Beadon developed this really fun game, exploring the difficult choices and tradeoffs involved in managing a trust and safety team.
I was immediately hooked and ended with these scores:
Trust & safety is not nearly as easy as you think it is.
"You will be tasked with growing the Trust & Safety team at a social media startup and navigating a series of difficult dilemmas. Get ready to make tough moderation decisions, shape platform policies, and invest in your team as the company scales from small startup to IPO."
@ninavizz it is not but I wish it was! Definitely been through a bunch of this, including the one with the nipple controversy, the one with members of your team being doxxed, and the one where you win and you go to Wall Street and ring the IPO bell.
Good morning folks... today we're launching our new (free, browser-based) game Trust & Safety Tycoon. Please go check it out. Everyone thinks they know how trust & safety should work, but very few have actually done the job. Now's your chance! https://trustandsafety.fun/
But I'm actually proud of the ethical way my 'team' worked. We took our ethos (Tech for Humanity) seriously and yeah our team speed took a serious hit. Sorry, KPIs.
But we dealt with bad actors with integrity and tried to bring clarity where we could.
(I'm really hoping the 'team' has a good manager next. I guess I'll take my severance and write that romance novel in Tuscany now.)
@mmasnick neat little game! i'm happy that going all in on supporting moderators and aggressively cutting out hate didn't turn into a martyr path, since i wouldn't want to do anything besides :blobfox_w_: