Seems obvious that this reporter had an axe to grind with the companies involved with her rooftop solar. A little surprising that so much of her personal experience is treated as "news" here but I guess Time can print whatever they want...even personal vendettas.
I had panels installed on my roof a few years ago and my experience has really been great. But I bought my panels with a loan. Regardless, my company was out within a week of my inverter going bad and replaced it. The sales guy contacts me regularly (annually?) to check how everything is going and if I need anything.
So don't take this article as "normal". It seems quite abnormal to me...in more ways than one.
Spruce told us it had disconnected the system previously but that did not explain why they’d taken our money to prepay the lease on the panels in June.
what has this got to do with solar? its on the operators and it’s US only. clickbait
Full disclosure: I happen to be a happy solar panel owner; though I had a tough time with the initial installation, the panels installed by Solarcity (now Tesla Energy) have been working properly since 2017 when we had them installed.
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