Ehh, I'd say they are maybe 20% right about that one, the gaming community just piled on top of it like it was the most irredeemable pile of trash ever.
The thing is the other 80% of that story is them telling upfront lies about the game, them intentionally hiding that it was literally unplayable on consoles, and even now years after its launch after numerous updates and bugfixes the game is still just a shadow of what it could have been.
It's a fun good game but the thing I think about most while playing it is usually about missed potential, "damn this could have been so much better". Maybe Phantom Liberty and the free update improves this, I really hope it does, but the game is a mess of gameplay mechanics, terrible progression loops and empty open world.
Elireum