rosyna,
@rosyna@mastodon.social avatar

I like cats.

rosyna,
@rosyna@mastodon.social avatar

I’m having a hard time posting cat videos with @ivory.

video/mp4

ivory,
@ivory@tapbots.social avatar

@rosyna How so? Longer videos just take a bit more time to process. Try to make sure the app is running until it posts.

rosyna,
@rosyna@mastodon.social avatar

@ivory mostly that. There’s no progress bar on iOS upload and when I was posting from Photos it always failed. But images did not. Dunno how long to wait.

ivory,
@ivory@tapbots.social avatar

@rosyna Yea we plan to show some sort of progress when sharing videos when we redo the compose view. When it successfully posts, there is a success sound and a notification bar that slides down in the timeline. And then you should see your post in your timeline soon after.

schwa,
@schwa@mastodon.social avatar

deleted_by_author

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  • ivory,
    @ivory@tapbots.social avatar

    @schwa assuming you are running 1.8.3? We haven’t had any issues posting very large images whether they are heic or png’s. Ivory will resize and compress them. Assuming these issues are just related to mastodon servers occasionally being a bit too busy the moment you happen to be posting. It’s pretty rare, but occasionally happens on our own server as well. But we are keeping track of these issues and making improvements where we can.

    schwa,
    @schwa@mastodon.social avatar

    @ivory I have a post with four pngs that just won’t post on WiFi or cellular. There’s a good 5 minute or more delay before getting the red banner (if I am still in app). I’m assuming the PNGs are too large for mastodon.social ans obviously unless Ivory is resizing them there’s not much y’all can do to reduce file size.

    And yes on latest version.

    christianselig,
    @christianselig@mastodon.social avatar

    @schwa @ivory Not to pile on, but yeah I typically post videos from the website instead of Ivory lately because they often don't go through

    ivory,
    @ivory@tapbots.social avatar

    @christianselig They should go through. Just takes time to process and we currently don't have any progress to show what's happening. We just fixed a bunch of stuff to make them work much more reliably. Are you waiting and seeing the red error message? Or just seems like nothing happens and you leave the app?

    christianselig,
    @christianselig@mastodon.social avatar

    @ivory I'll try to make more of a note if it happens again so my bug report can be a bit more useful haha. From what I remember it would take a long time (much longer than the website) for any response, and then the red error would occur

    ivory,
    @ivory@tapbots.social avatar

    @christianselig We made a bunch of changes to this maybe a month ago? So shouldn't be happening as of recently if you are running the latest. But who knows if it's still an issue on mastodon.social.

    christianselig,
    @christianselig@mastodon.social avatar

    @ivory Ah, that makes sense, I'm probably just remembering something from awhile back, I'll try again!

    rosyna,
    @rosyna@mastodon.social avatar

    @ivory @christianselig When I go to post cat videos/multiple photos from Photos to Ivory, I get a compose sheet, then send and it seems like nothing happens. Even if I go straight to ivory, no acknowledgment I even sent them.

    And the internet is made for cat videos!

    juandesant,
    @juandesant@astrodon.social avatar

    @rosyna as @ivory was asking, is this with 1.8.3, or an earlier version?

    rosyna,
    @rosyna@mastodon.social avatar

    @juandesant @ivory latest. I always run latest before commenting publicly.

    juandesant,
    @juandesant@astrodon.social avatar

    @rosyna sorry, should have known better. I just saw this toot… https://mastodon.social/@christianselig/111901391962180842

    ivory,
    @ivory@tapbots.social avatar

    @rosyna @christianselig This is completely unrelated to Christian's issue. We are currently rebuilding our share sheet so it should be better in the future.

    ivory,
    @ivory@tapbots.social avatar

    @christianselig @schwa Also want to verify you guys actually are on 1.8.3? We fixed a bunch of media posting related issues in 1.8.3 and our releases are set to roll out over time.

    schwa,
    @schwa@mastodon.social avatar
    ivory,
    @ivory@tapbots.social avatar

    @schwa Can you email us some logs using the contact us button in the support section of our settings? It should attach them automatically.

    christianselig,
    @christianselig@mastodon.social avatar

    @ivory @schwa Oops, I was not 🤦

    schwa,
    @schwa@mastodon.social avatar

    @ivory just reposted it while I wrote previous response. 10 minutes. No red banner, not in drafts. If I kill all it’ll likely be back in drafts. But year in a weird limbo state.

    schwa,
    @schwa@mastodon.social avatar

    @ivory 21 minutes later. Red banner. Tapping “server is having issues alert.

    Obviously these images won’t post but there’s literally nothing I can do about it from the app.

    ivory,
    @ivory@tapbots.social avatar

    @schwa What happens when you post the exact same PNG's from the Mastodon.social website?

    schwa,
    @schwa@mastodon.social avatar

    @ivory haven’t gotten that far

    ivory,
    @ivory@tapbots.social avatar

    @schwa Any way you can share the original PNG's somewhere so we can download and test on our end?

    Bluedonkey,
    @Bluedonkey@mastodon.social avatar

    @schwa @ivory I've seen this too. Had to split the post into 4 separate posts with a single image on each one. Almost certainly a server-side issue, but the lack of feedback is confusing.

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