Samsung forces repair shops to sign a TERRIBLE contract, that requires technicians to destroy your phone if they find non-Samsung parts in your device! iFixit is dropping their partnership with Samsung.
It should be no surprise that Samsung would sabotage the trust and goodwill of its customers.
Samsung requires shops to report unknowing customers coming in for repair while pushing a narrative that it is committed to your right to tinker with a device you own.
#Samsung#RightToRepair#DataProtection: "In exchange for selling them repair parts, Samsung requires independent repair shops to give Samsung the name, contact information, phone identifier, and customer complaint details of everyone who gets their phone repaired at these shops, according to a contract obtained by 404 Media. Stunningly, it also requires these nominally independent shops to “immediately disassemble” any phones that customers have brought them that have been previously repaired with aftermarket or third-party parts and to “immediately notify” Samsung that the customer has used third-party parts.
"Company shall immediately disassemble all products that are created or assembled out of, comprised of, or that contain any Service Parts not purchased from Samsung,” a section of the agreement reads. “And shall immediately notify Samsung in writing of the details and circumstances of any unauthorized use or misappropriation of any Service Part for any purpose other than pursuant to this Agreement. Samsung may terminate this Agreement if these terms are violated.""
😮
"Samsung requires independent repair shops to give Samsung the name, contact information, phone identifier, and customer complaint details of everyone who gets their phone repaired at these shops"
And:
"it also requires these nominally independent shops to “immediately disassemble” any phones that customers have brought them that have been previously repaired with aftermarket or third-party parts"
We want a future of repairable gadgets and less ewaste.
5-7 years of software support doesn't mean anything if we can't keep the hardware running well for 7 years.
Glad to see iFixit didn't go quiet on this one.
I've been trying to highlight Samsung's scummy business practices for a couple years now, but when they can't even make a support contract work with iFixit, it's a REAL bad look.
«...for every repair, an independent repair shop must send #Samsung your name, address, telephone number, your phone’s unique serial number and IMEI, your “customer complaint,” and all the details of your repair. »