I was listing something on eBay, and they encourage starting with an existing listing—presumably to increase the amount of detail and decrease the amount of work.
When I selected the same model, I got a default description that was extremely robotic and wordy while just repeating the spec sheet. I thought it sounded LLM-generated; sure enough when I went to edit it, there is a big shiny “write with AI” button.
It makes EVERY listing sound identical, lifeless, and lacking critical context like the SPECIFIC condition of the item, why it’s being sold, etc. You get an online marketplace with descriptions masquerading as human-authored all sporting the same useless regurgitation of the structured spec sheet, in a less digestible format.
Companies, don’t do this.
I don’t actually mind some of the “summarize/distill customer reviews” type generative AI stuff!
But this is worse as it mixes machine-written nonsense with the corpus of human-written text. And from poking at a few other listings, everyone is just using this feature and its output as-is without actually adding anything. It’s not being used to improve the experience, it’s being used to replace the one critical human part of the experience.
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