The Mazda system was a complete deal breaker for me. You have to locate the hotspot on the screen, then fiddle with the knob to get it over the right spot, then select. Way more aggravating than a touch screen.
If you use Carplay or Android Auto, it reverts to a touch screen anyway. The whole system was a muddle.
Lexus and Audi have both dropped their puck controllers due to customer feedback.