wild1145

@wild1145@mastodonapp.uk

Site Owner https://mastodonapp.uk/about/more?instance_actor=true & @universeodon.com

If you wish to support https://mastodonapp.uk/about/more?instance_actor=true feel free to donate over on our Ko-Fi Page: https://ko-fi.com/mastodonappuk

My wonderful boyfriend: https://mastodonapp.uk/@PrinceMumbles

Systems Engineer @ Amazon Web Services

Managing Director @ ATLAS Media Group Ltd.

Doing things with clouds

He / Him / His

Views are always my own.

This profile is from a federated server and may be incomplete. Browse more on the original instance.

wild1145, to random

Just wanted to share a bit of an eye opening experience. @PrinceMumbles and I have had a bit of an increase in take-out orders where I've been working a lot further away from home than usual and he's been super busy with his work and neither of us wanted to come home and cook, tonight was one of those nights and we had one this time last week as well.

The difference last week is we wanted to order from a place we had not tried but heard good things about, but they were only on

wild1145,

For context here, we usually order through as I've got a plus account through Prime and get cashback on some of the transactions but we figured we'd give it a go.

A series of just bad scheduling and availability of delivery drivers later, the food rocks up a very long time after we ordered and had been sat on the counter waiting to be picked up for 40 mins. The restaurant left a note with our food apologising and left the time that they had finished prepping the food.

wild1145,

As you can imagine, the food rocked up warm but not pleasant, a lot of it soggy and ultimately having not done well under a heat lamp for so long. I go through Ubers help pages on the app and raise a request because the entire order was poor quality. I get what I can only assume to be an automated response back 9 mins later stating

wild1145,

"I understand it’s frustrating when you’re expecting a dish to come at a certain temperature and it doesn’t. We have processes in place to review this feedback with merchants so your concern hasn’t gone unnoticed."

Okay, no worries, I'll just write an explanation in detail (as I hadn't had the chance before) and a human can look at it and see it clearly was an uber issue that caused this, not the restaurant or anyone else...

18 hours later, I get the exact same response back again.

wild1145,

At this point, I've had enough and I make it clear that I need to talk to a human and if this isn't resolved I'd contact AMEX and ask them to perform a chargeback (This usually gets you through to a human).

Nope, 3 hours later, same response yet again.

For the final time I just enter "Please connect my to a human" (Apparently being unable to type on my phone) and I get a response back from a real person about 10 mins later.

wild1145,

I then get this response, which just boiled my blood even further than it already had been.

"To try and help make things right, I’ve gone ahead and processed a full refund of £48.28 as a goodwill gesture. This should return to your account within the next 5-10 business days.[...]

This is a deviation from our normal policy under these circumstances, so we may not be able to offer the same outcome in the future."

and finally, I had a response that wasn't crap.

wild1145,

Now in contract, we ordered tonight this time from Deliveroo as usual and our food turned up as expected, but we had a lot of issues this time, it wasn't one of our usual ordering spots and it was something we fancied.

Needless to say about 95% of the order was bad, some not edible, some just really really poor. So I contact Deliveroo support and go through to "other" and a live chat because it's a series of issues...

6 Mins later they've offered credit or a refund and an apology for it.

wild1145,

It took Deliveroo 6 mins to solve an issue (which in this case was not an issue with Deliveroo but the restaurants quality in comparison to the uber issue) that took Uber nearly 24 hours to resolve with a huge amount of issues and made it difficult to reach.

I'll continue to order from Deliveroo because when an order does actually go wrong, they make it right. I'll only be ordering from Uber going forward when I'm somewhere away from home that hasn't got any other food delivery apps.

bluecanary3, to NoStupidQuestions

I can access Mastodon at work (on Universeodon.com) through Firefox and see all the posts (text), but ALL images including profile thumbnails are blocked. Doesn't matter what browser I use. Is there a URL that I need to unblock on the network? Or a setting I should be adjusting in my browser?

wild1145,

@bluecanary3 A couple of folks have had issues with geo blocking of content. Where the media is served over Cloudflare we haven't got too much control over which region it presents the content from. If you are blocking traffic on your network based on countries (Which being a work network is likely) it can result in the images being blocked. If you're able to add url's to bypass such filters .universeodon.com/ would be ideal but if not media.universeodon.com/* should work.

blhue, to random

Hi, @wild1145 - You may know this already, but Trending feed has been stuck for 4 days at this point. Thanks for looking into it!

wild1145,

@blhue Sorry about that I thought I fixed it last night but apparently not. It looks like one of the two content processing servers was having some issues which happens to handle the updates to the trending as one of it's tasks.

sethgodman, to random

It looks like the “trending” feed has stopped updating again here on universeodon. Has anyone else noticed it?

wild1145,

@sethgodman @gargantua @wild1145 Sorry about this, one of our content processing servers seems to be having some issues. I need to re-build all of the content processing infrastructure by the looks like it so I'll have a look when I can at how I can make things run that bit smoother going forward.

wild1145, to random

I've posted a short update over on the - https://www.patreon.com/posts/short-january-96876995?utm_medium=clipboard_copy&utm_source=copyLink&utm_campaign=postshare_creator&utm_content=join_link

arch, to random
@arch@floofy.tech avatar

A shiver runs down my spine

wild1145,

@arch At least they've got better at telling their own customers. The novelty wore off in my last job of only finding out once it had been exploited and picked up by someone who liked doing OSInt for fun!

wild1145, to random

I've got a bit more tidying and organising to do in my office tonight and then it's time for bed. Hoping tomorrow to get my office in a position where I can sit at my desk and actually use my desktop computer rather than sitting in my living room on my laptop to avoid having to move a small mountain of stuff out of the way!

bytebro, to random

Hi all. I use the WebUI for Masto, and I always use the "advanced web interface" or whatever it's called, which gives me 3 columns on my screen. Today this has gone away, and toggling the option in my Preferences seems to do nothing useful.

Is it me, or did the recent update maybe break something?

wild1145,

@bytebro Try going direct to https://mastodonapp.uk/deck - It should work but it's weird that the settings aren't working though.

wild1145, to random

I think it's time for a little nightcap now, I'm back to the day job tomorrow and while this week wasn't quite what I had planned it to be, it was productive at least.

Archie8, to random

Mastodon has changed!

The cats will be annoyed 😬

wild1145,

@Archie8 You might need to re-open the advanced interface. For some reason it hasn't re-directed a few folks when they re-opened the site.

wild1145, to random

We've got the website back up and running on the newer version of Mastodon. I'm just updating the content processing now and then I'll get the other web server updated so we have our scale and resiliency back online.

wild1145,

Content processing is now back online. I'm just getting our second web node updated and bought online now.

wild1145,

And that's a wrap the update is fully complete and we should be running as per normal now.

nicksanspasty, to firefox

Interesting I've had issues with and recently I just tried switching the user agent name plugin to "firefox linux" and behold the problem went away, I can login to Gitlab again now, not sure why "default" didn't work still but oh well if it works it works

wild1145,

@nicksanspasty It can be issues with the way site admins set it up, but Cloudflare has a few times mis-understood legitimate user agents as spammers / bots. We had to allow a handful of user agents to bypass cloudflare (or at least tell Cloudflare they were wanted user agents) on a few sites I run.

wild1145, to random

I'm planning to perform some #Maintenance here on #MastodonAppUK Sunday 7th Jan 2024 between 18:00 and 21:00 UK Time.

This will allow me to upgrade our instance to the latest mastodon version which is very long overdue!

wild1145, to coffee

Time for my second of the day in a mug!

innervisioner, to mastodon

Anyone using app getting freezing and lock ups lately?

Metatext is a good app too, but it doesn’t seem to want to run smoothly at all.

Not running on an ancient phone either. 🤔

wild1145,

@innervisioner @tpuddle We've 100% been having some issues though they've been pretty clear for the last 24 hours or so.

I could suggest moving off of MetaText though, I moved onto IceCubes which I could recommend as well.

tmmj, to random

There have been... disruptions here () over the last few days, so, in contrast to (and thoroughly mis-quoting) Billy Bragg, I don't want to change the world, but I am .

Does anyone have any suggestions? Must be European-ish, not too big, not too small (is there a goldilocks.social?!).

wild1145,

@tmmj Sorry for the disruption. We had some planned maintenance earlier in the week followed by an unexpected outage which took us down most of the day Thursday. We have a bit more maintenance to do soon to upgrade to a newer version of Mastodon but are mostly running stable now.

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