Tori Lacey, 26, chronicled the troubling incident on her #TikTok & #Instagram pages, where she usually posts content about her #travel exploits as a person who uses a #wheelchair.
"The national chief said staff wanted to put her headdress in cargo storage because there was no room in the cabin, and that the situation got tense. She said the flight crew threatened her staff, and other passengers stood up for her.”
Shout out to “other passengers [who] stood up for her”! ❤️
This is a demonstration of the enshitification of [air] travel taken on a new level.. disrespecting Indigenous Leaders.
I was thinking about this article from earlier in the month about #AirCanada having to honour a refund policy made up by its chatbot. No system is perfect, and lots of AI answers on forums etc. without references are dubious (even ignoring whether training data was sourced with adequate consent)
But then I look at social media posts, particular Facebook, and I see nonsense from humans posted there too.
How close are chatbots to the same "truth" hit ratio as humans now? https://arstechnica.com/tech-policy/2024/02/air-canada-must-honor-refund-policy-invented-by-airlines-chatbot/
Everybody's heard of a recent court ruling to hold #aircanada responsible for their #chatbot#bullshit by now, but...
Can anything be done to ensure that the same standard is applied to the meatbag clerks at a local utilities office? Today I was given three incompatible opinions regarding a billing issue, but none of those idiots are liable for what they spew and how convenient it is that they never yield any written statements, it's all just advice. No progress made again #bureaucracy ftw
Air Canada found liable for chatbot's bad advice on plane tickets
the airline attempted to distance itself from its own chatbot's bad advice by claiming the online tool was "a separate legal entity that is responsible for its own actions."
> "Air Canada argues it cannot be held liable for information provided by one of its agents, servants, or representatives—including a chatbot," Rivers wrote. "It does not explain why it believes that is the case" or "why the webpage titled 'Bereavement travel' was inherently more trustworthy than its chatbot."> Further, Rivers found that Moffatt had "no reason" to believe that one part of Air Canada's website would be accurate and another would not.
#AI#GenerativeAI#AirCanada#ChatBots: "After months of resisting, Air Canada was forced to give a partial refund to a grieving passenger who was misled by an airline chatbot inaccurately explaining the airline's bereavement travel policy.
On the day Jake Moffatt's grandmother died, Moffat immediately visited Air Canada's website to book a flight from Vancouver to Toronto. Unsure of how Air Canada's bereavement rates worked, Moffatt asked Air Canada's chatbot to explain.
The chatbot provided inaccurate information, encouraging Moffatt to book a flight immediately and then request a refund within 90 days. In reality, Air Canada's policy explicitly stated that the airline will not provide refunds for bereavement travel after the flight is booked. Moffatt dutifully attempted to follow the chatbot's advice and request a refund but was shocked that the request was rejected."
I just booked my flight to Pittsburgh for PyCon US!
Air Canada currently has a promo code for 25% off flights to the US. (And to Mexico and the Caribbean too) I confirmed that it works for flights to Pittsburgh!
Promo code is: 2023GIFT and it ends tonight (Dec 28, 2023)
Up until now, I’ve had flawless service from Porter. But they just cancelled my flight tomorrow, leaving me very few options. So - I am now flying AC to Toronto and then taking the train to Kingston (where I’ve never been) and then VIAing on from Kingston to Ottawa. (Couldn’t get a flight from Toronto to Ottawa on AC nor Porter nor WestJet.) Spinning this for myself as a wonderful new adventure! (I will post photos.) #Porter#VIA#AirCanada#WestJet#winterwonderland#SenateofCanada
I must preface this with: As long as we have airplanes, all people should be able to fly on an airplane comfortably and safely, period. However, my point is: this also reminds me that if Canada (and North America in general) had a working high speed rail network, it is a mode of transportation that is far more conducive to accessibility and assistive devices.
I recognize trains can't go everywhere planes go (they used to!) and disabled people have the absolute right to expect the same speed and convenience of anyone else (thus this story!). But part of the problem for everyone is we simply have no options.
We've thrown all our transportation-eggs into the airplane and cars basket and the air corporations are showing to be particularly evil. The stories emerging from Air Canada and others are horrendous. The companies should be absolutely ashamed.